1. Consumer rights
This policy describes Clean Copy's product withdrawal and refund system. Nothing in it removes mandatory consumer rights that apply under Estonian, EU or other applicable law.
2. Clean Copy's 14-day withdrawal period
Clean Copy currently provides a 14-day withdrawal period for eligible new paid contracts, including:
- A first Monthly contract.
- A first Yearly contract.
- A Lifetime purchase.
- A new Monthly or Yearly contract when a completed switch to the other recurring plan takes effect after successful payment.
3. Same-plan renewals
Under Clean Copy's product withdrawal system, an automatic renewal of the same Monthly or Yearly plan does not create a new Clean Copy 14-day withdrawal window.
This does not remove any separate mandatory rights that may apply under law.
4. Actions that do not restart the withdrawal period
The Clean Copy withdrawal clock is not restarted merely because you:
- Cancel renewal.
- Resume renewal.
- Schedule a future plan change.
- Cancel a scheduled plan change.
5. How to withdraw
Where withdrawal is available, your Clean Copy account may display the applicable deadline and a withdrawal action.
A valid withdrawal normally:
- Ends the current eligible paid access.
- Ends the proprietary software-use rights attached to that eligible payment.
- Refunds the eligible current payment.
- Cancels any scheduled future plan change.
If you believe a legally required withdrawal right applies but the account control is unavailable, contact support@nobeware.com.
6. Current eligible contract
The in-product withdrawal feature applies to the currently eligible paid contract. It is not intended as a historical purchase selector for requesting withdrawal from older transactions.
7. No duplicate refunds
The same payment cannot intentionally be refunded twice. If a payment has already been fully refunded through withdrawal, a Lifetime upgrade or another completed refund, Clean Copy will not issue another refund of that same payment.
8. Ordinary subscription cancellation
Canceling Monthly or Yearly renewal is different from withdrawal.
Ordinary cancellation stops future renewal while the current paid subscription normally remains usable until the end of its existing paid billing period.
An ordinary cancellation does not normally produce a prorated refund for the unused part of that period.
9. Lifetime upgrade refund
The Lifetime upgrade has a separate refund mechanism.
When an eligible Monthly or Yearly subscription successfully upgrades to Lifetime:
- The Lifetime payment succeeds.
- Lifetime becomes the active entitlement.
- The previous recurring subscription is ended.
- Future scheduled plan changes are canceled.
- The applicable current successfully paid recurring-period payment is automatically refunded.
This recurring-payment refund can occur even if the ordinary withdrawal period for that previous recurring payment has ended.
10. Lifetime withdrawal
A Lifetime purchase has its own applicable withdrawal period.
If you validly withdraw from Lifetime, the eligible Lifetime payment is refunded and Lifetime access and proprietary Lifetime licence rights end.
A previous Monthly or Yearly subscription that was replaced by the Lifetime upgrade is not restored.
11. Reversed payments and disputes
A payment that is fully refunded, reversed, successfully disputed or charged back may result in removal or suspension of the related Clean Copy access and associated proprietary software-use rights.
12. Refund timing
After Clean Copy successfully initiates an eligible refund, the time required for the money to appear on your payment method depends on Stripe, the payment network and your bank or payment provider.
13. Separate software licences
If a particular software version or third-party component was distributed under a separate licence that grants rights independent of a Clean Copy paid entitlement, this policy does not retroactively remove rights already granted under that separate licence.
14. Contact
For withdrawal or refund questions, contact support@nobeware.com.